HomeCase statuses

Know where your
case stands.

TrackingCase statuses

Every request gets a reference like BDC-2611-0417 the moment you send it. We email you each time the status changes.

An online case portal is planned for a later release. Until then, every status change is sent by email, and you can reply to that email at any time.
  • Received

    Your request is in, with a case reference.

  • Awaiting information

    We need something from you before we can review it.

  • Under review

    A person is checking your evidence, rights and what the platform requires.

  • Quotation issued

    Your fixed-price quote is ready to accept or decline.

  • Payment pending

    Quote accepted. Work starts when payment is received.

  • In progress

    We’re capturing evidence and preparing the complaint for your approval.

  • Submitted to platform

    Filed through the platform’s process. Filing is not the same as success.

  • Awaiting response

    The platform is reviewing. We follow up if it goes quiet.

  • Further information required

    The platform has asked for more. We’ll tell you exactly what.

  • Resolved

    The platform has removed or restricted the content or account.

  • Closed without removal

    The platform declined or didn’t act. You keep the full evidence record.

  • Referred for specialist review

    The case needs legal advice, so we’ve paused it and explained why.