Terms of service.

Our service

BrandDefence Co. provides digital monitoring, evidence documentation, complaint preparation and platform reporting assistance. We are not a law firm. We do not provide legal advice, legal opinions or legal representation, and nothing we provide should be relied on as legal advice.

Your responsibilities

• You confirm that you own the rights you ask us to act on, or are authorised in writing by whoever does.
• The information you give us must be true and complete. You will approve every complaint before we file it, and you are responsible for the statements in it.
• You will tell us about any licence or permission you have given that relates to the content or brand.

No guaranteed outcome

Each platform decides independently whether to act on a report. We do not guarantee that any content, listing or account will be removed, or how quickly. We are not affiliated with, or endorsed by, any platform we report to.

When we may decline or stop

We may decline or stop work if we can’t verify your identity or authority, if ownership is disputed, if a report would target lawful criticism, reviews or journalism, or if we believe a report would be inaccurate. We refund fees for work not yet done.

Fees and cancellations

Fees are fixed in a written quote and payable before work starts. Monthly plans have a three-month minimum term, then continue month to month until cancelled with 30 days’ notice. Nothing in these terms limits your rights under the Australian Consumer Law.

Governing law

These terms are governed by the laws of New South Wales, Australia.