General information · Not legal advice
General information only. This guide explains common platform processes. It is not legal advice. If ownership is disputed or you want to claim compensation, speak with a lawyer.
Pages change and accounts disappear, sometimes within hours of a report. Capture these before you report anything, and before you contact anyone.
About the copy
- The exact web address of each page, post, listing or profile. Copy it from the address bar, not a search result.
- A full-page screenshot with the date and time visible. On desktop, your browser’s developer tools or a full-page capture extension will do this.
- The account or seller name, and its profile link.
- Prices, captions and descriptions if it’s a listing or an ad.
- An archived copy, if the page allows it, using a public web archiving service.
About your original
- The original file, with its metadata intact
- Where and when you first published it, with the link
- Any licence you have granted to others, so we don’t report someone who has permission
- For brands: your trade mark registration number, if you have one
What not to do
- Don’t comment publicly on the copy or message the account. It often prompts them to delete evidence or block you.
- Don’t edit your screenshots. Crop them if you must, but keep an unedited copy as well.
- Don’t report the same item many times. Duplicate reports can slow a platform’s review.
Once you have these, you can report it yourself through the platform’s form, or send it to us.